Mobile access to MyPeopleDoc relies on a point that most guides overlook: the behavior of the embedded browser and the native application differs depending on the smartphone’s operating system, which directly affects the fluidity of the connection to the digital vault.
Mobile browser or MyPeopleDoc app: technical constraints to decide
On iOS, a dedicated MyPeopleDoc app is available on the App Store. It provides direct access to the vault without going through Safari, with native management of push notifications for new documents deposited by the employer. On Android, access is mainly through the mobile browser by visiting mypeopledoc.com.
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The difference is not cosmetic. The native iOS app manages the storage of credentials via the iCloud keychain, which avoids repeated entry of the email address and password. When using a mobile browser, autofill depends on the password manager configured on the phone (Google Password Manager, Bitwarden, 1Password).
We recommend checking one point before making a choice: the password manager must be enabled in the browser settings. On mobile Chrome, this option is found under Settings > Passwords. On Safari, it is in Settings > Passwords > AutoFill Passwords. Without this activation, each attempt to log into my MyPeopleDoc account from a mobile requires manual entry on a touchscreen keyboard, which is a frequent source of errors.
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Activating the MyPeopleDoc account on mobile: the trap of the expired invitation link
Creating a MyPeopleDoc account is not self-service. The employer sends an invitation email containing a time-limited activation link. If you open this email several days after receipt, the link may have expired.
On mobile, the problem becomes more complicated. Some email clients (Gmail on Android, Outlook mobile) open the activation link in an in-app browser, not in the default browser. This embedded browser does not share cookies or sessions with the main browser, which can cause an error when finalizing the activation.
Force opening in the correct browser
If the activation link opens in an embedded web view, tap the three dots (menu) in the top right and select “Open in Chrome” or “Open in Safari.” This action ensures that the account creation session will be saved in the browser where you will log in next.
Once the password and email address are set, immediately add the identifier to the phone’s password manager. Do not rely on your memory: the email address used for MyPeopleDoc is often the work email, not the one you type daily.
Enhanced authentication and security of the digital vault on smartphone
MyPeopleDoc offers two-factor authentication (2FA) which adds a validation step, such as a code received on the mobile or via an authentication app. This mechanism significantly reduces the risk of unauthorized access to the vault from a lost or stolen smartphone.
Activating 2FA from a mobile requires particular vigilance. If you use an authentication app (like Google Authenticator or Microsoft Authenticator), the generated code is linked to the device. Changing phones without prior transfer of authentication accounts will block access.
- Before changing smartphones, export the accounts from your authentication app to the new device using the built-in transfer function
- Keep the recovery codes provided during the activation of 2FA in a secure place, separate from the phone itself
- If your employer has mandated 2FA, MyPeopleDoc support can reset the second factor, but the procedure requires identity verification that takes several days
Recovering MyPeopleDoc password from a mobile screen
The recovery procedure goes through the “Forgot password?” link on the mypeopledoc.com login page. You will receive a reset email at the address associated with the account.
On mobile, two errors frequently occur. The first: the reset email arrives in the spam folder or in the “Promotions” tab of Gmail. Check these locations before restarting the procedure. The second: the reset link also expires after a short period, requiring you to start over if you delay opening it.
Forgotten email address: a more complex situation
If you do not remember the email address used during activation, the MyPeopleDoc login page offers a “Forgot email address?” link. The platform then attempts to find the account based on other information. If unsuccessful, recourse goes through your employer’s HR department or the platform’s technical support.
- First, check your work email inbox: the initial invitation contained the address used to create the account
- Look through past MyPeopleDoc notification emails (pay slips deposited, shared documents) to identify the receiving address
- Contact your HR department, which can confirm the email address registered in the company’s document management system
Mobile connection to MyPeopleDoc works smoothly once the credentials are correctly stored in the password manager and 2FA is configured. The real point of friction focuses on the initial activation phase and on device changes. Properly setting up the account on the first access avoids most subsequent blocks.